ASL Benefits Counselor


Position: ASL Benefits Counselor

Salary: $50,000

 About CIDNY:

The Center for Independence of the Disabled in New York (CIDNY) is a leading Organization promoting the full inclusion of people with Disabilities in New York City. Founded in 1978, we now serve more than 50,000 individuals with one on one assistance.

CIDNY’s mission is the removal of barriers to full integration of people with disabilities.
We advance the civil rights of people with disabilities, organize for change, and develop new leaders.
We educate people with disabilities about their rights and the public about  disability literacy to reduce stigma. We help people with disabilities develop their own road map to meet goals they have identified to better their lives. We offer benefits advisement, enrollment, navigational assistance and problem solving help related to housing, health, food, transportation and other services. We help individuals in transitioning home from institutions and youth transitioning to adult life The majority of CIDNY’s staff are people with\ disabilities who are dedicated to improving the lives of people with disabilities. CIDNY is an Equal Opportunity Employer.

Basic Function:

The American Sign Language (ASL) benefits counselor will assist consumers with a comprehensive intake, assessment of needs, benefits screening, information and referrals, and ensure appropriate follow-up of services. Although the ASL benefits counselor will work with all consumers, their focus will be on working with deaf and hard of hearing consumers. In addition, individuals will have the opportunity to develop an independent living plan that documents their goals, steps to achieve them, and services that will support them in seeking their goals and outcomes. The ASL benefits counselor will assist individuals in knowing their rights and understanding how to self-advocate. The counselor will engage in advocacy together with and on behalf of consumers, including representation in hearings and appeals.

Specific Duties:

Conduct comprehensive intake and assessment relevant to consumer needs including a full benefits review: explain eligibility rules, assist with enrollment and/or recertification, and assist with the appeal process.

Follow-up with information to consumers about their options for services, service provision applications and rules, and provide appropriate referrals.

Collaborate with consumers to create plans of service and periodically review the plan for adjustments.

Provide peer counseling services.

Identify and work directly or indirectly with individuals who need services to avoid institutional placement or to transition from institutions to the community.

Stay current on benefits and services available to consumers.

Ensure all client data and service provision details are current and accurate and that they are documented in a timely manner into CIDNY’s and the contracted provider’s databases.

Comply with all confidentiality and HIPAA requirements.

Complete all required paperwork for consumer files as per agency policy.

Assist consumers in development and exercise of self-advocacy skills and independent living skill building through active involvement in the achievement of service goals.

Act as a liaison and/or advocate with other service or benefits providers for consumers.

Contribute, as needed, to the organization’s systems-based advocacy programs by communicating observed barriers/successes related to
benefits and services available to people with disabilities, participate in selected advocacy activities and/or identify consumers who are representativeof certain systems-based advocacy issues.

Participate in community outreaches, presentations, and workshops, as assigned.

Attend agency’s in-service training and unit meetings, as well as, any other agency related activities and off-site trainings.

Perform other program-related duties as assigned.

Education and Training:

BA or BS degree with at least 2 years of experience with benefits counselor, or AA
degree with at least 5 years of experience in benefits counseling.


Must be fluent in American Sign Language.

ASL certification preferred.

Excellent advocacy, interpersonal, organizational, and communication skills required.

In addition, the ability to work well independently as well as part of a team.

Must be computer literate of basic Microsoft Programs and have the ability to learn new applications and database systems quickly; knowledge of Salesforce a plus.

Respectful and comfortable with persons from different backgrounds.

Understanding or experience with disability-related issues.

Multilingual preferred.

Ability to travel

Travel Demands:

Temporarily remote due to COVID-19 but will need the ability to travel when offices open.

Equipment Operated:

Computer/Laptop, Phone, Printer/Copier

Working Environment:

The ASL Benefits Counselor will spend their time in the New York New York office.
Work area is shared work space divided by cubicles. Verbal communication can be heard from other staff in adjoining cubicles.

Proof of COVID-19 vaccine is required.

Other Information:

We conform to all laws, statutes, and regulations concerning equal employment
opportunities and affirmative action. We strongly encourage women, minorities,
individuals with disabilities and veterans to apply to all of our job openings.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, gender,
national origin, disability status, genetic information and testing, family and
medical leave, sexual orientation and gender identity or expression, protected
veteran status, or any other characteristic protected by law. We prohibit
retaliation against individuals who bring forth any complaint, orally or in
writing, to the employer or the government, or against any individuals who
assist or participate in the investigation of any complaint or otherwise oppose

Number of Employees Directly Supervised:


Supervised by:

Benefits Supervisor

How to apply:

Please send a thoughtful cover letter and resume to Director of Consumer Services, Paige Munson. Please use the job title as the email header.


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