SVP of Facility Operations

HELP USA has a portfolio of over 40 separately located sites and programs, primarily in the Greater New York City area, that provide transitional housing and other services for families and single adults experiencing homelessness as well as homelessness prevention and domestic violence programs. There is tremendous variety in HELP’s portfolio of programs, including idiosyncratic buildings with significant maintenance requirements.

We’re currently seeking a Senior Vice President of Facility Operations who will report directly to the Chief Operating Officer. You will oversee preventive and corrective maintenance, capital projects for all properties in the portfolio, and safety and security. You’ll be responsible for direct oversight of a team of 2-4 key staff including, but not limited to,

  • Director of Field Coordination who indirectly oversees the site Maintenance Directors, ensuring consistent standards of building maintenance operations, managing preventive maintenance, and overseeing improvement and infrastructure projects.
  • AVP of Safety and Security who also indirectly oversees the site Safety Directors, ensuring consistent standards of safety operations, preventive aspects of security, and fidelity to City, State, and/or Federal safety standards.

Your responsibilities will include:

  • Implementing best practices and industry standards for all aspects of physical plant management with emphasis on onsite maintenance work as it relates to the development of scope of work, overseeing vendor and contractor selection, managing the sealed bid process, arranging the schedule for proposed work, and ensuring work is completed on schedule and within budget.
  • Serving as agency expert and key stakeholder amongst architectural firms and general contracting companies for overseeing construction and renovation projects, including preparation of project cost estimates, work scopes, RFPs, and bid/contract documents.
  • Developing and/or engage with digital systems that provide services through an on-line platform to include, but not limited to, work orders, sign-in process, bed roster, client wellness checks, etc.
  • Reviewing key metrics and reports by utilizing the digital system to help run day-to-day operations.
  • Conducting routine site visits to ensure maintenance operations are running smoothly and address site specific concerns and provide recommendations for improvement.
  • Providing guidance for day-to-day management of systems and coordination between various departments with the Director of Field Coordination.
  • Developing policies and procedures for facilities management and creating effective communication, management, and reporting systems as needed.
  • Ensuring timely preparation and monitoring of executive-level departmental reports, i.e budget reports, project status & schedules, violation status reports, and inspection reports.
  • Reviewing and approving emergency repairs, proposals, and invoices.
  • Interacting with various high-level city and state agency officials involved in inspecting and regulating HELP properties and programs, including, but not limited to, NYC DHS, NYC HPD, NYC DOB, and OTDA.
  • Accomplishing organizational goals by accepting ownership for new and different requests/special projects to add value to departmental performance.
  • Directing and prioritizing work resources including strategic decisions regarding insourcing and outsourcing of skilled trade resources.
  • Reviewing Maintenance and Safety Director new hires, transfers, and terminations.
  • Overseeing site safety compliance and maintenance and safety-related incident reports.
  • Ensuring that all fire and safety equipment is functioning properly.
  • Participating and representing the agency in industry/professional networking opportunities and events.
  • Ensuring that all safety and maintenance personnel are aware of HELP USA’s philosophy, funder policy, and procedures.
  • Conducting confidential investigations as directed.
  • Conducting monthly Operational Maintenance and Safety Director meetings.
  • Maintaining the New York State Security Guard Registration.
  • Assisting in the annual performance appraisal evaluations of Maintenance and Safety Directors.
  • Interfacing with executive management on matters of policy and procedures related to Safety and Maintenance personnel and the respective Departments.
  • Ensuring that the Maintenance and Safety Department’s needs, goals, and mission meet the needs of all clients, personnel, and physical plants.

You’re a great fit for this role if you have:

  • Bachelor’s Degree preferred but a combination of relevant course work and at least seven years of experience in Facilities Management with an organization that has a diverse portfolio will be considered.
  • Strong project management and construction management skills and experience required.
  • Ability to analyze and resolve highly difficult problems, integrate information from multiple sources, utilize creative thinking, and exercise considerable judgment and resourcefulness.
  • Knowledge of and experience with shelter operations, NYC DHS requirements, and other applicable regulatory agencies.
  • Ability to take initiative, work independently with minimal supervision, and follow through to completion.
  • Strong interpersonal skills enabling effective interactions with landlords, contractors, repairmen, regulatory bodies, city, and state inspectors, etc.
  • Strong organizational skills, with the ability to multitask and manage frequently shifting priorities.
  • Team player with the ability to interface effectively with all levels throughout the organization.
  • Outstanding oral and written communication skills.
  • Outstanding computer literacy, particularly with Microsoft Office applications.


  • Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution.
  • Generous Paid Time Off!
  • 401k with Company contribution even if employee doesn’t contribute.
  • And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re a large provider of homeless services serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $130 million and 1,200 employees working in approximately 40 sites and programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

We see housing as the beginning of a community-building effort, not the endpoint. And we envision a world where safe and stable housing is a starting point for everyone. We hope that you will consider joining our team in the fight against homelessness.

Salary or Hourly Rate